How technology vendors can tap business travelers for better growth

Infotech Lead India: 94 percent business travelers want to access status of their flights on their phones, 63 percent want to get notification about seat upgrade availability, and 70 percent want to receive alerts when their flight is boarding.

28 percent of business travelers are satisfied with in-flight Wi-Fi offered by airlines, and 32 percent are satisfied with Wi-Fi availability in airports.

More than 80 percent of business travelers surveyed who haven’t yet had access to mobile boarding passes would have used them, had they been available.

“Business travelers, pressed for time, want access to new tools and technologies that make traveling easier and more efficient,” said Mike Benjamin, CEO of FlightView, the number one day-of-travel information and mobile content company for airports, airlines and travel companies.

Nearly 70 percent (68.8) of business travelers want the power to rebook on another flight using mobile apps.

More than 57 percent want to view standby status and terminal maps on their mobile phones.

About 36 percent want to use mobile phones to purchase ticket upgrades and book ground transportation.

When on the first leg of a connecting flight, 93 percent of business travelers want the status and gate location of their next flight pushed to their phones.

Nearly 50 percent said walking directions to their next gate would be helpful when trying to make the second leg of a connecting flight.

When flights are delayed or cancelled, conflicting flight information is the number one source of frustration for business travelers (37.3 percent), followed by inaccurate or unavailable updates on new departure times (35.7 percent), and having no insight into where the plane currently is and when it will arrive at the gate (27 percent).

This business travel survey was conducted in part of a larger research report on travelers’ technology expectations from airports and airlines.

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