Salesforce, the global leader in CRM, has revealed how its new capabilities and Slack innovations are improving collaboration for its clients.
Domino’s is one of the customers of Salesforce. Domino’s has a long history of innovating with delivery. “The joint power of Salesforce and Slack has helped Domino’s stay efficient, while delivering a unique ordering option for customers,” said Kelly Garcia, Chief Technology Officer at Domino’s.
Intuit is also working with Salesforce. Intuit has adopted new technology in search of better ways to serve customers.
“Salesforce and Slack are helping us deliver customer benefits at speed, building trust, and making our customer experience more meaningful,” Gabrielle Dracopoulos, Head of Customer Success & Experience at Intuit, said.
Splunk, one of the customers of Salesforce, is responding to customer support cases that are reported as customer incidents.
“Salesforce is helping us automate how we respond to customer support incidents, as we aim to reduce our time to resolution while continuing to mitigate impact to our customers as quickly as possible,” said Crystal Christensen, VP Global Support at Splunk.
Salesforce in August launched Slack integrations across Sales, Service, Marketing, and Analytics (Tableau).
Today Salesforce is launching integrations across the majority of its products, including Commerce, Experience, Platform, Trailhead, MuleSoft, and Quip, and its industry clouds and products including Sustainability, Corporate and Investment Banking, Healthcare and Life Sciences, Philanthropy, Nonprofit, and Education.
Bret Taylor, President and Chief Operating Officer of Salesforce, said: “Organizations around the world build their digital HQs on Salesforce and Slack so they can work better and grow faster.”
