How Red Hat assisted Poste Italiane grow digital customer base

Red Hat announced that Poste Italiane is building an innovation platform based on Red Hat’s hybrid cloud portfolio.
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The platform is intended to support more and deeper connections with ecosystem partners, provide a more seamless customer experience to the Group’s 35 million customers.

Poste Italiane, as part of a 5-year transformation strategy, aims to improve operations for its 125,000-strong workforce, delivering greater value to its users through enhanced offerings and serve as a hub for ecosystem innovation.

With Red Hat’s open hybrid cloud technologies we have been able to create a reliable, high performance platform that helps us be more adaptable to meet demands, however unexpected, and to deliver the best possible experiences and opportunities for customers,” said Mirko Mischiatti, chief digital, technology and operating officer, Poste Italiane.

The Group adopted a scalable microservices architecture and embraced agile working practices including DevOps. Poste Italiane chose Red Hat OpenShift, the industry’s most comprehensive enterprise Kubernetes platform, as a common foundation across the business, with Red Hat Enterprise Linux as its hybrid cloud backbone.

Poste Italiane collaborated with Red Hat Consulting on the design, implementation and management of its Red Hat OpenShift-based platform. Poste Italiane deployed Red Hat Runtimes, Red Hat OpenShift Container Storage and Red Hat Ceph Storage to support accelerated cloud-native application development.

Poste Italiane is using Red Hat AMQ (part of Red Hat Integration) to connect heterogeneous applications, data and devices, and Red Hat Process Automation for faster workflows for financial services delivered over its digital channels.

The Group can now bring to market new applications in 2-4 months compared to the 6-12 months it took previously. The success of its new approach has helped Poste Italiane grow its digital customer base from 1.3 million daily online users in 2017 to 2.6 million daily online users as of June 2020, with digital transactions increasing 64 percent following the COVID-19 emergency.

“The scope and scale of Poste Italiane’s digital transformation is impressive: to ramp up a group-wide open hybrid cloud, move to collaborative working and DevOps, and go all-in on cloud-native for application development in a short period of time,” Ashesh Badani, senior vice president, Cloud Platforms, Red Hat, said.