Genesys names chief product officer to drive product vision and innovation

GenesysGenesys announced the appointment of Peter Graf as chief product officer (CPO) to drive the global product vision and innovation strategy.

Peter Graf will oversee product management, engineering and product delivery across the company’s customer experience platform including Genesys PureCloud, PureConnect and PureEngage.

Graf will be based in the San Francisco Bay area, reporting directly to Paul Segre, chief executive officer, Genesys. Over 10,000 companies in more than 100 countries trust the customer experience platform from Genesys.

“The customer experience and contact center industries are in the midst of dynamic transformation, and I am thrilled to join Genesys to help the company and its customers,” said Peter Graf.

Peter Graf joins Genesys from Sungevity, a solar electricity company, where he spearheaded Sungevity’s transition from a solutions company to a global platform provider for the solar industry.

Prior to Sungevity, Peter Graf held multiple roles with business software company SAP, serving as the executive vice president and general manager of Sustainability Software. Peter Graf built the sustainability vision of SAP and drove its execution across SAP’s worldwide organization.

Peter Graf received a doctorate in computer science from Universitat des Saarlandes and a master’s degree in computer science and economics from Technische Universitat Kaiserslautern in Germany.

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