Genesys appoints Cisco veteran Tony Bates as CEO

Genesys, a contact center solutions company, announced the appointment of Cisco and Skype veteran Tony Bates as its new chief executive officer (CEO).
Genesys CEO Tony Bates
Tony Bates succeeds Paul Segre, who will continue with Genesys as chairman of the company.

Tony Bates has experience in leading business-to-business and business-to-consumer companies. This includes leading Cisco’s Service Provider business and growing its Enterprise and Commercial division to more than $20 billion in annual revenue.

Tony Bates, as CEO of Skype, expanded the business to over 170 million connected users. Once Skype was acquired by Microsoft, Bates became president responsible for unified communications before serving as executive vice president of business development and developers.

Genesys also announced that its president Tom Eggemeier will transition into a new role as a partner at one of the company’s private equity investors, Permira. Permira Funds and Hellman & Friedman own a combined majority stake in Genesys.

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