The global size of the contact center software market is expected to grow from $17.65 billion in 2018 to $35.32 billion by 2023, at a Compound Annual Growth Rate (CAGR) of 14.9 percent during the forecast period.
The IT report said enhanced customer experience through multiple channels, such as voice, video, web, and social media, and the growing adoption of cloud contact center solutions are expected to fuel the growth of contact center software market.
Forecast on contact center software market
More like thisRelated
Infosys revenue up 4.2% to $19.277 bn in 2025-fiscal
IT service provider Infosys has reported FY25 revenues of...
Wipro closes FY25 with strong deal wins despite drop in annual revenue
Wipro has reported revenues of $2.634 billion for the...
US terminates technology services contracts totaling $5.1 bn
U.S. Defense Secretary Pete Hegseth has announced the termination...
TCS revenue up 3.8% to $30.2 bn in fiscal despite AI focus
TCS (Tata Consultancy Services) has achieved 3.8 percent increase...
