NCR Corporation announced that Dubai International airport has enhanced its passenger experience with the NCR Wayfinding solution integrated with Visioglobe, the indoor map management software.
The integration allows passengers to scan boarding passes at an NCR kiosk and view a map and recommended route to their departure gates with the remaining time until the plane departs as well as explore shop, dine and relax options in the meantime.
“In 2015, Dubai International served 78 million passengers. Many of these travelers have never set foot in our airport, which can lead to uncertainty around locating their departure gate as well as lack of awareness on all the other fantastic lifestyle products and services we have to offer,” said Matt Horobin, Dubai Airport head of digital media.
“Now, passengers can walk up to a kiosk and receive a personalized map, along with expected walking time to any and every airport destination. It’s a better travel experience.”
Passengers aren’t the only beneficiaries of the integration, according to Visioglobe CEO, Eric Bernard. As travellers get more time inside the airport, spending at shops and restaurants are expected to increase.
Additionally, airport staff can publish map, route, and point of interest data to kiosk, web and mobile channels in a single step.
