Infotech Lead America: Customer contact and enterprise workforce optimization provider Aspect Software has expanded its team to support its growth strategy.
Spence Mallder joins Aspect as senior vice president, general manager of the Workforce Optimization division and chief technology officer.
Chris Koziol joins the company as president and general manager of the Interaction Management division.
They are responsible for leading business unit strategy and defining and influencing key initiatives such as vertical market strategies, product development and go-to-market investments that drive customer satisfaction.
They will strengthen Aspect’s ability to execute in the marketplace by enabling increased focus, cross-functional collaboration and faster decision making in supporting our enterprise customers.
“The addition of such experienced and proven leaders such as Spence and Chris to the Aspect team gives a real boost to our delivery of Aspect’s next generation contact center and workforce optimization solutions and experiences to our enterprise customers,” said Stewart Bloom, chief executive officer at Aspect.
Spence Mallder, SVP, general manager of Workforce Optimization and Chief Technology Officer
Spence will be taking on the cross functional leadership of Aspect’s Workforce Optimization software and solutions business unit, as well as collaborating with leadership across the company in crafting a market-winning technology vision and strategy. In his CTO role, Spence will work closely with the company’s Research & Development team to refine Aspect’s technology road maps as customer and industry needs evolve.
Before joining Aspect, Spence served as CTO for an Internet startup in social commerce and online gifting.
Chris Koziol will be responsible for accelerating execution and quality efforts in all critical areas of Aspect’s Interaction Management business with special attention to capitalizing on market opportunities that the recent release of Tiger Shark – Aspect Unified IP 7.1 presents. Chris will also give priority to better enabling sales and services teams to deliver exceptional solutions and service to customers by bringing new efficiencies to client-facing operational processes.