Cognizant announced a new tech contract to transform and support the technology operations of Nike.
Cognizant did not reveal the size of the five-year IT deal with Nike. Cognizant has been supporting Nike for the past 14-years.
Learn more: Cognizant’s Retail Technology Solutions
This new IT agreement will consolidate several of Nike’s IT support functions with Cognizant serving Nike across 230+ locations in more than 40 countries.
Cognizant, a leading IT service provider, will support Nike’s customers, partners, as well as its 70,000 employees through three key areas of technology operations: Multilingual IT Customer Service, Deskside and Dispatch Depot, as well as Application and Infrastructure Support.
“We help drive exceptional customer, employee, and partner experiences at Nike by leveraging hyper-automation, AI, and process re-engineering,” said Sushant Warikoo, Head of Cognizant’s Retail Industry Business Unit.
Cognizant will assist both Nike’s customers as well as employees with their technical support needs. Cognizant will offer onsite and remote support across locations worldwide for resolving all hardware issues for employees, from laptops to work phones.
Cognizant will provide engineering and backend solutions for all of Nike’s enterprise-wide applications, including mobile apps, computer software, and Nike.com.
Cognizant is expected to deliver several key capabilities for Nike over the next five years, including new self-service capabilities, improved service productivity, and significant cost savings. Cognizant and Nike’s collaboration is anticipated to continue furthering Nike’s digital transformation momentum.