Cognizant has been selected by Saudi Electricity Company (SEC), the Middle East’s largest utility company, to deliver superior services to its customer.
The IT deal is to develop a comprehensive billing and revenue management solution based on SAP Utilities enterprise software to meet the functional, technical, and operational requirements of SEC’s growth.
While enhancing the agility, cost-effectiveness, and efficiency of SEC’s customer service operations, the solution will provide a robust, scalable, and flexible technology foundation for SEC to improve speed-to-market.
In addition, Cognizant will also leverage its consulting and program management capabilities to enable SEC to address the transitional, communications, governance, and behavioral aspects of change management.
“It is ever more important for utility companies to improve financial performance, enhance customer satisfaction, and transform service delivery,” said Stephen Fernandes, assistant vice president and Head of Middle East Operations at Cognizant.( Cognizant Q2 revenues up 20.4% to $2.16 billion )
“Customer care and billing provide high-impact opportunities to leverage new technologies and processes for boosting productivity, profitability, competitiveness, and customer loyalty,” Fernandes added.