Boston Police Department to deploy NICE Inform solutions

NICE for customer technologyBoston Police Department will deploy NICE Inform solutions for quality assurance, multimedia incident reconstruction, and IP telephony and radio recording.

NICE said Boston Police Department will deploy the solutions at three sites, including its primary and backup 9-1-1 centers. The new technology will also support Boston’s EMS Dispatch Operations, which is co-located with the Police 9-1-1 center.

The NICE solutions anchor on other technology investments that the Boston PD has made as it transitions to an IP-based, interoperable, Next Generation 9-1-1 (NG9-1-1) ready, public safety environment.

“The work we’re doing with NICE to upgrade our 9-1-1 center technology is one way we’re accomplishing that. It’s also critical to our preparation for Next Generation 9-1-1,” said Shawn Romanoski, director of Telecommunications, Boston Police Department.

NICE’s certified direct integration with the Airbus DS VESTA VoIP 9-1-1 system allows the Boston PD to capture its IP-based emergency communications. The Boston PD will start accepting SMS 9-1-1 texts next year. NICE technology will assist Boston PD to record and manage these communications as well.

Boston PD will use NICE Inform Evaluator to ensure that its telecommunicators are following proper protocols and that the systems they rely on are properly supporting them.

Boston PD will also use NICE Inform Evaluator to replace manual call selection with automated call selection. Boston PD will replace paper-based with electronic scoring for automatically tabulating, tracking and sharing evaluation results.

Boston PD plans to use NICE’s screen recording, synchronized with voice recordings, to better understand what happens during calls.

Boston PD churns out about 6,000 records requests annually, for district attorneys, detectives, media and private citizens. NICE Inform will eliminate wasted time on duplicate requests.

Boston PD can store records in Inform’s electronic incident folders, cross-referenced to computer aided dispatch (CAD) Incident IDs or court case numbers.

“With our old system, whenever we received a duplicate request, we would have to go back and recreate the entire incident recording all over again,” said Romanoski. “Once we create a scenario in Inform and save it, we can easily find and retrieve the original and provide an exact duplicate.”

Related News

Latest News

Latest News