BAT selects OpenText to improve HR document management efficiency

OpenText Information CompanyOpenText, a provider of Enterprise Information Management (EIM) solutions, announced that British American Tobacco (BAT) has deployed OpenText Extended ECM for SAP SuccessFactors as part of restructuring its HR processes and records management.

BAT, which employs more than 50,000 people in over 180 countries, is using OpenText to cut costs and improve HR document management efficiency across the company. BAT’s growth through via organic and acquisitions resulted into fragmented HR function managing a large and increasingly mobile workforce.

BAT, as part of its global transformation initiative Programme Aurora, selected OpenText Extended ECM for SAP SuccessFactors to integrate with its global instance of SuccessFactors. BAT deployed the solution in the OpenText Cloud, principally in the European data zone, as part its cloud-first strategy.

“OpenText Extended ECM for SAP SuccessFactors was a natural choice for us. We can now manage employee files, letters, contracts, and other documents in one place, providing global continuity as employees move around,” said Andy Straw, IT program manager at BAT.

Programme Aurora focuses on modernizing its HR function modelled around HR shared service centers at strategic locations. The agile, integrated HR function resulting from the transformation initiative will allow BAT to realize cost savings and efficiency improvements through standard, consistent HR processes, supported by powerful digital tools.

Earlier, BAT used to take three months to produce HR reports and analysis. For instance, BAT took months for providing an accurate information related to its global headcount. Thanks to OpenText, BAT can produce key business reports at the click of a mouse.

OpenText solution has helped deliver additional workflow improvements, such as the automation of key employee HR communications and better privacy and security controls. BAT currently has more than 20,000 employee records in the system, and is in the process of expanding it to cover over 50,000 HR files.

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