Fenergo, a provider of client lifecycle management (CLM) solutions for financial institutions, has been selected by Aviva to replace Know Your Customer (KYC), Customer Due Diligence (CDD) and Anti-Money Laundering (AML) systems and services.
Fenergo will work initially with Aviva Investors and later with Aviva UK Insurance, to onboard all legal entities associated with investors and clients.
Aviva has selected Fenergo to deliver an end-to-end solution to streamline the management of multi-jurisdictional KYC, CDD, and AML regulatory processes, while improving the customer journey and driving efficiencies.
Fenergo will enable Aviva Investors to achieve a single client view through a central data repository which will also serve as a golden source for all KYC data. The centralisation of data will reduce the number of information outreach requests to new and existing customers and will allow resources to focus on more value-add and revenue generating tasks within the business.