Aspect Software today announced Aspect Healthcare that assists hospitals, healthcare facilities and providers to improve access and better patient experience.
Aspect Healthcare will focus on provider-patient communications, patient-centered processes such as appointment scheduling and healthcare management.
The company will target the U.S. market, where the Affordable Care Act has created requirements that healthcare providers must measure patient experience, including phone interactions for setting up appointments.
Aspect said the solution simplifies critical interactions like the appointment management process and improves the accuracy and quality of patient experience.
Chris Koziol, president and general manager of the Interaction Management division at Aspect, said: “Hospitals and healthcare facilities are challenged daily with providing exceptional patient experiences beyond what is usually given by a healthcare provider. Aspect Healthcare will address this critical need by delivering patient-centric solutions that increase operational efficiencies.”
Bob Trine, the former SVP of Strategy for Gunderson Health System, will be responsible for leading the portfolio direction and market vision for Aspect.
Aspect Healthcare combines Unified IP, Workforce Optimization and Back office integration, mobile self-service and social engagement technologies to create a single point of contact for patients, enabling them to reach the right medical facility and provider.
