Altitude Software delivers contact center applications integrated with Cisco unified communications solutions

Infotech Lead India: Altitude Software, a provider of contact center technology, has announced the availability of Altitude uCI™ applications integration with the latest Cisco Contact Center solutions, namely Cisco Unified Communications Manager8.6 and Cisco UCC Solutions.

(source: directcommunication)

The Altitude uCIcustomer interaction management suite enables contact centers to quickly deploy a broad range of applications and services that improve the capabilities, performance, and management of Cisco Contact Center solutions, the company said.

A growing partner network, including leading integrators such as Tata Consulting Services , Spanlink, Wipro, AGC Networks, Orange Business Solutions and are working with Altitude Software and Cisco to deliver a wide range of integrated solutions to contact centers worldwide.

“Cisco and Altitude Software both have decades of experience working in the contact center arena, delivering substantial business results,” states Miguel Lopes, Marketing Vice President at Altitude Software. “Altitude Software’s powerful applications can help Cisco customers deploy flexible technology that protects their investment while effectively improving, in real time, key operational and business processes in the contact center.”

Altitude Software is a long standing member of the Cisco Developer Network, conducting interoperability testing since 2002. The Cisco Developer Network unites Cisco with third-party developers of hardware and software to deliver tested interoperable solutions to joint customers. As a Registered Developer, Altitude Software offers a complementary product offering and has collaborated with Cisco to meet the needs of joint customers.

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