Global travel technology company Amadeus said that Tata Group-owned Air India has adopted its IT solutions.
Air India is implementing Amadeus Altea PSS suite, including components ranging from revenue management, revenue accounting, retailing, and merchandising, website, mobile and frequent flyer program management.
The platform delivers a modern and efficient reservations solution to customers and travel partners.
The advanced system will equip Air India with technology that will enhance its operational efficiency, Amadeus said in a statement.
“We are adopting several technology solutions to transform Air India’s customer experience. Amadeus Altea PSS is the first of many such initiatives to transform Air India, said Nipun Aggarwal, Chief Commercial Officer, Air India.
“India is an important market for Amadeus and we have our second largest R&D centre located there. This will enable close innovation with Air India. Our advanced technology solutions will provide the building blocks for Air India to deliver smooth experiences for its passengers,” said Cyril Tetaz, Executive Vice President, Altea, Amadeus.
In 2019, Amadeus helped connect over 1.9 billion people to local travel providers in over 190 countries.