Air Canada has selected NTT DATA to transform their digital workplace. Financial details were not disclosed.
NTT DATA’s Digital Workplace Services, powered by its Nucleus Intelligent Enterprise platform, provide clients with automation, flexible and stable operations, and predictive maintenance all to improve the employee experience and empower end users with personalized support experiences.
“NTT DATA’s ability to deliver global airline industry expertise, scale services, and bring continuous service improvements and technology innovation were paramount in selecting them as a partner in our transformation,” said Kelly Shubert, Senior Director, Core Technology, Air Canada.
NTT DATA brings an integrated omni-channel experience with cognitive-led interactions, walk-in support from high-performing field technicians, unified endpoint management, frictionless provisioning, integrated service management processes, training and development, and 24/7 support.
NTT DATA’s Digital Workplace Services include offerings such as its service desk, field services, endpoint management, asset management and messaging and collaboration.