Germany-based Software AG has suffered a malware attack forcing the IT services firm to shut down the internal systems in accordance with the internal security regulations.
Hackers asked Software AG for paying a ransom of $23 million after stealing IT employee information and company documents.
The attackers published screenshots of Software AG’s data on a website the hackers operate on the dark web.
The screenshots show employee passport and ID scans, employee emails, financial documents, and directories from the company’s internal network.
Software AG said that the malware attack only affected its internal network while customer cloud services were unaffected.
Software AG posted the following message on its website:
Due to technical issues with our online support system, we kindly ask you to send us an email with your problem description and a number for call back to the following mailbox: SoftwareAG-Support-Manager@posteo.de
Software AG said it has obtained first evidence that data was downloaded from Software AG’s servers and employee notebooks. There are still no indications for services to the customers, including the cloud-based services, being disrupted. The company is refining its operations and internal processes continuously.
Software AG said it is further investigating the incident and is doing everything in its power to contain the data leak and to resolve the ongoing disruption of its internal systems, in particular to restart its internal systems as soon as possible which had been shut down for security reasons.
Software AG is headed by Sanjay Brahmawar.
“The IT infrastructure of Software AG is affected by a malware attack since the evening of 3 October 2020. Services to its customers, including its cloud-based services, remain unaffected. Software AG has shut down the internal systems in a controlled manner in accordance with the company’s internal security regulations,” said a company statement.
Security researcher MalwareHunterTeam has discovered a copy of the ransomware binary used against Software AG.
Software AG is an enterprise software company with over 10,000 enterprise customers in over 70 countries.
The company is the second-largest software vendor in Germany and the seventh-largest in Europe. Software AG reported revenue of EUR 204.6 million for the second quarter of 2020 against EUR 210 million in Q2 2019.