Storage solutions major Western Digital (WD) is advising customers, who use its My Book Live and My Book Live Duo products, to disconnect them from the Internet as malware has wiped all data from some users’ devices, The Straits Times reported.
WD in a statement on its community forum said some My Book Live devices had been compromised by malicious software, which led to a factory reset that erased the data.
WD in a separate statement said there was no indication of a breach or compromise of its cloud services or systems
“We understand that our customers’ data is important. We recommend you to disconnect your My Book Live from the Internet to protect your data on the device,” Western Digital said. “We are actively investigating and we will provide updates to this thread when they are available.”
On Thursday, a number of users started threads on the WD community forum stating they were unable to access their data. Some users said they lost years worth of photos, documents and data.
Some posted user logs showing that their devices had been restored to factory settings, while others said the passwords they used to access the drive were no longer working.
My Book Live, which was launched in 2010, is a personal network-attached storage device that allows users to access their files from different devices connected to the same network, or remotely over the Internet.
Western Digital does not My Book Live and the product received its last firmware update in 2015. It is not available on WD’s online store.
Western Digital’s revenue decreased 1 percent in the fiscal third quarter of 2021 to $4.1 billion, driven by a 19 percent decline in Data Center Devices & Solutions offset by 8 percent increase in gaming and consumer markets.