CDK Global Investigates Cyber Incident, Restores Core Systems

CDK Global, a leading retail technology and software provider, announced that it is investigating a cyber incident that prompted a proactive shutdown of all its systems. The company, known for supplying software to car dealerships, has since restored its core dealer management system and digital retailing solutions.

CDK Global cyber security

After identifying the issue, CDK Global consulted with external third-party experts and conducted thorough testing to ensure system integrity. CDK Global did not reveal the name of its technology partner which is responsible to handling cyber security related issues. Alex Choy is the Chief Technology Officer of CDK Global. Warren Leggett is the Chief Information Officer of CDK Global.

“We are continuing to conduct extensive tests on all other applications, and we will provide updates as we bring those applications back online,” CDK Global stated in an email to Reuters.

The disruption occurred around 2:00 a.m. EDT (0600 GMT), with some system functions beginning to return by Wednesday afternoon, according to Bloomberg News.

CDK Global was acquired by Brookfield Business Partners in April 2022 for $6.41 billion, transitioning it from a publicly traded company to a private entity. This move was significant as CDK was the last major publicly traded provider of software to auto dealers and manufacturers.

Amid the incident, Ford Motor Company indicated that it was evaluating any potential impact on its dealers. “We are aware of a reported CDK outage. We are currently evaluating any impact on our Ford Dealers,” Ford stated in an email to Reuters. General Motors and BMW have yet to respond to inquiries regarding the potential effects on their operations.

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