Infotech Lead America: Avaya has added new security features to the Avaya Session Border Controller for Enterprise (SBCE) to protect today’s increasingly distributed businesses.
The added security features enable SBCE, a cost-effective solution to secure Session Initiation Protocol (SIP)-based applications across networks, boost enterprises’ confidence in managing BYOD by offering protection from threats like Denial of Service (DoS) attacks, viruses and configuration errors that companies are exposed to due to their BYOD strategies.
Avaya SBCE secures wireless unified communications over public data networks so that users have protected access to mobile UC capabilities. It supports Avaya Flare Experience on Apple iPad devices and one-X Mobile applications on iPhones.
The solution allows employees to access rich UC functionality through remote access without requiring VPN. All that users need is a secure, business-dedicated deskphone or softphone that automatically authenticates to one IP address on a single SBCE. This convenient feature reduces operational costs by eliminating the need for a VPN and optimizing IP address usage.
The solution offers secure SIP trunking and remote worker applications based on SIP, enabling companies to remain protected while still enjoying the benefits of SIP based services like chat, voice and cloud based services used though multiple devices. Avaya SBCE ensures that SIP traffic going in and out of a network is secure.
Teleperformance, a provider of contact center operations has selected Avaya SBCE to secure collaboration. Teleperformance was looking for a solution that could manage large call volumes with maximum security as it has more than 138,000 employees across 260 contact centers in 46 countries.
Avaya SBCE enabled them to integrate with client networks easily and securely, protecting client and customer conversations, as well as overall call flow. Avaya SBCE helps Teleperformance to combat hacker attacks and other security breaches by significantly reducing the number of public resources that it accesses.
Frost & Sullivan says for the past two years Avaya has accounted for more than one third of the total market. Today, Avaya accounts for more than all the shares of its three largest competitors combined.