American Airlines says cyber attack affected customers, employees

American Airlines has revealed a data breach saying hackers gained access to personal information of a small number of customers and employees through a phishing campaign. American Airlines said there was no evidence of data misuse.
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American Airlines recently announced the appointment of Deere & Company veteran Ganesh Jayaram as Chief Digital and Information Officer (CDIO). Ganesh Jayaram, who has replaced Maya Leibman, is responsible for providing leadership, vision, and direction for American Airline’s technology organization supporting both technical and business strategic objectives.

American Airlines does not reveal its cyber security vendors who are responsible for preventing cyber attacks. American Airlines does not reveal its budget for information technology.

“We are currently implementing additional technical safeguards to prevent a similar incident from occurring in the future,” American Airlines said.

American Airlines discovered the breach in July and engaged a third party cybersecurity forensic firm to conduct an investigation to determine the nature and the scope of the incident, according to a Sept. 16 consumer notification letter.

American Airlines has notified customers that personal information such as address, phone number, driver’s license number, passport number and/or certain medical information may have been accessed by the hacker.

“We regret that this incident occurred and take the security of your personal information seriously,” Chief Privacy and Data Protection Officer Russell Hubbard said in the letter.

Recently, Uber Technologies and Take-Two Interactive Software also disclosed similar breaches, leaving customers worried about data security.

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