IT services provider Tata Consultancy Services (TCS) said Singapore Airlines (SIA) introduced the TCS CrewCollab Solution, a tablet-based mobile application for cabin crew.
TCS CrewCollab Solution enables SIA to deliver more personalized customer service and to automate and streamline in-flight processes for cabin crew. TCS and SIA jointly developed the application.
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SIA crew members can view information such as customer service lists, flight information and crew lists, digitally via tablets during flights. Earlier, this kind of information was available in paper formats, said TCS.
This apart, SIA’s cabin crew can create digital voyage reports for flights and enhance the efficiency and effectiveness of follow-up items across the many functional areas of the airline.
TCS in a statement said that crew can use the application to access digital versions of key documents such as safety manuals, service procedures manuals, catering information, crew memos or alerts and crew-to-crew handover notes.
“The application is vital to how we will continue to improve our operations and enhance our customer servicing on board. We look forward to developing the application further in partnership with TCS, to enable our crew to offer a more personalized customer experience and meet our customers’ evolving travel needs,” said Marvin Tan, senior vice president Cabin Crew, at Singapore Airlines.
TCS will be offering CrewCollab Solution to other airlines as well.