Foxtons deploys CallMiner’s speech analytics solution to enhance customer experience

Foxtons, real estate agency, has selected CallMiner’s speech analytics solution to better understand and improve customer service processes, sales performance and market trends.

London and the South-East of England based agency will deliver high levels of service to real-estate sellers, buyers, landlords and tenants alike with the help of CallMiner’s Eureka and EurekaLive software.

The company said with advanced analysis of spoken call content, Foxton will better understand customer desires and deliver top level customer service.

“Having the ability to look inside our customer interactions means that we can better serve our customers and gain an understanding of what our customers are saying to us every day,” said Dan Rafferty, IT Director at Foxtons.

In May, SpeechPro joined hands with CallMiner to bring speaker separation capabilities to CallMiner’s speech analytics product suite.

Shilpa Khatri

[email protected]

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