Royal Mail has selected Zebra Technologies as the provider of its new hand-held devices, Postal Digital Assistants (PDAs) which was decided by BT after selection and procurement process.
The next generation TC75 devices will be used to scan all barcoded items from processing to delivery.
The company said provision of the 76,000 next-generation TC75 devices is at the center of a Euro 130 million technology investment program which is a part of Royal Mail’s budgeted expenditure and will be implemented over five years.
The PDA devices will be available from summer 2015 and will transform operational efficiency in the processing, delivery and collection services of Royal Mail and Parcelforce Worldwide.
Additionally, customer service can be improved by providing sender and recipient with greater visibility on the journey of their parcels.
According to the company, PDA’s faster scanning, extended 10-hour battery life and robust, lightweight units helps to increase operational productivity.
This apart, large HD screen with signature capture technology deliver better customer experience.
BT implemented supplier selection and procurement process on behalf of Royal Mail and selected Zebra Technologies after extensive laboratory testing by frontline staff and across multiple scenarios to ensure the suitability of the technology.
Through its Field Automation service, BT will also provide on-going maintenance for the devices.
“The launch of our new hand-held devices will deliver immediate impact for our customers, and our postmen and women. We are pleased to be supported by Zebra and BT as Royal Mail continues to innovate and preserve our leading position in the UK parcels market,” said Nick Landon, managing director of Royal Mail Parcels.
Shilpa Khatri