NCR today said TSB will deploy 80 new NCR SelfServ ATMs in three months in Britain to transform its retail banking network to improve banking services.
The NCR ATMs will be free to use and available before the end of April 2014. The deployment will increase TSB’s ATM real-estate to over 830 across the U.K.
45 percent of U.K. residents live within two miles of a TSB ATM and more than 56 million cash transactions are made at TSB ATMs annually, dispensing nearly £4 billion on average across the U.K. every year.
For people wanting to ‘check their cash and dash’, TSB ATMs will enable them to check their balance, withdraw cash and manage their PIN. The ATMs also offer other services, including bill payment, ordering of postal statements and mobile phone top-ups.
“At TSB we are committed to the local communities in which we operate. This investment in new ATMs is yet another sign that we are intent on providing great service to our customers,” said TSB’s Managing Director of Branch and Business Banking, Peter Navin.
In future, SelfServ ATMs contactless card capabilities will allow customers to carry out transactions securely, decreasing transaction time, cutting down queues and improving service.
In addition, the new NCR SelfServ ATMs are Windows 7 ready – an important feature with Windows XP support from Microsoft expected to end in April 2014. From an operational perspective all SelfServ ATMs are configured with a full motion video lead-through, self–healing technology and an express recovery system ensuring maximum uptime minimizing service related interventions.
Migration to Windows 7 will be an opportunity for greater security and regulatory compliance and allows financial institutions to reduce costs in the long term as XP support and resources become limited and therefore more expensive. More important is the improved customer experience that Windows 7 will enable through features that include gesture and multi-touch control.