Toshiba has introduced new recordX call recording solution compatible with IPedge and Strata CIX business communication systems.
Businesses can transform and improve their customer service with the easy to use call recording solution provided by Toshiba.
Company officials said user can securely record, archive, search, play and share telephone calls with the new innovation features.
Users ensures clients are receiving professional services by accessing call recordings through a simple to use and browser based interface to review calls within the recordX Advanced Media Player.
Additionally, recordings can be shared directly via email or via Apple iTunes or Windows Media Player by converting them to WAV or MP3 files.
Besides listening and making notes for future, it also has a masking tool and Audit tab to prevent private information and to display history.
The managers can access staff performance using simple web based Agent Evaluated tool and can capture a particular sample of calls to further guide the staff to improve telephone and customer service skills.
recordX users can find calls quickly and easily and email an extract of a call to confirm transactions or verbal agreements as well as assist in dispute resolution. Users can also enhance legal compliance and manage risk by monitoring, encrypting and storing critical telephone interactions with recordX.
Systems integrators can tie in external systems for development of customized applications to meet a variety of business needs with the recordX Software Development Kit (SDK).
The recordX is compatible with IPedge and Strata CIX and integrates with CRM applications, including Microsoft, Salesforce, Act! and Lotus Notes. Toshiba announced recordX is available nationwide from authorized Toshiba dealers.
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