How Red Hat is supporting Brinker to enhance digital guest experience

Red Hat for business technologyRed Hat says it is supporting casual dining company Brinker to enhance digital guest experience at its retail chain.

Brinker is aiming to transform the modern dining experience by unifying its digital platforms in an open source e-commerce environment.

Red Hat Enterprise Linux, Red Hat Gluster Storage — supported by Red Hat Satellite and Red Hat Insights will assist Brinker to update the digital platforms that supported its 900 corporate Chili’s Grill & Bar restaurants, including its mobile application, website, in-restaurant table kiosks and curbside dining.

The hospitality chain deployed Red Hat Enterprise Linux as the foundation for the new e-commerce environment of Brinker to develop, test, and deploy new features and services faster.

“There is so much innovative development going on in open source communities today, and we knew we needed to tap into it to create the kind of environment we were after, but in the early stages we needed additional security expertise and support from a vendor partner,” said Nathan Huber, enterprise architect, Brinker International.

Brinker deployed Red Hat Gluster Storage as the container based storage platform to aggregate customer feedback data and to support the development, testing, integration, and production of new features.

The data management and real-time customer support of Red Hat Gluster Storage enabled Brinker to implement container-based persistent data storage to more rapidly deliver innovative features, while maintaining a consistent user experience across multiple channels.

Brinker is also using the resource provisioning capabilities of Red Hat Satellite to enforce security protocols, enable updates, and enhance unique configurations across the Red Hat Gluster and Red Hat Enterprise Linux foundation.

Brinker is using the predictive analytics capabilities of Red Hat Insights to increase visibility into system configuration and mitigate risks in real time.

Deploying the new environment to all corporate-owned Chili’s restaurants took less than a year and a half and, using the new platform. Brinker launched its new digital curbside service in less than eight weeks.

It is expanding its online system to its 400 franchise restaurants, as well as its Maggiano’s restaurants.

“Red Hat’s software-defined storage solutions deliver more secure and elastic persistent storage for containers that can help businesses accelerate their business by implementing new, data centric services,” said Ranga Rangachari, vice president and general manager, Red Hat Storage.

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