Infotech Lead America: NCR will install 10,000 SelfServ Checkout lanes to more than 1,200 Walmart locations in the United States in 2013.
NCR did not reveal financial terms of the deal.
“Shoppers and retailers recognize the speed and value self-checkout provides and shoppers tell us they are eager to see it expanded into other retail segments,” said Scott Kingsfield, senior vice president and general manager, NCR Retail.
Walmart customers in the U.S. use NCR self-checkout lanes to purchase items each week. Walmart’s expansion of self-service options continues its commitment to offer customers the choice in how they want to check out, improving the overall checkout and customer service experience.
“Our customers are shopping differently than they ever have, and we’re using innovative technologies like self-checkouts to meet their needs,” said Jeff McAllister, senior vice president of innovation, Walmart U.S. “Our multiple checkout options give us a unique advantage to provide our customers with the quick, easy and convenient checkout experience they tell us they want.”
Moreover, NCR is also providing expertise from its Human Factors Engineering group to make the self-checkout experience as easy and convenient as possible through user interface design, configurations, layouts and best practices. To ensure the self-checkout lanes are available for customers, NCR will also provide regular service programs and maintenance to Walmart and Sam’s Club locations across the country.
In a recent study, 64 percent of self-checkout grocery shoppers and 44 percent of cashier-assisted shoppers said they believe retailers who offer self-checkout options provide better customer service.
70 percent of shoppers who use self-checkouts said they would like to see self-checkouts offered at retailers like Walmart and about half of cashier-assisted shoppers said they want self-checkout expanded to mass merchants like Walmart.