NCR announced its managed services deal with TSB.
NCR will be managing the entire ATM network of TSB including ATMs from NCR and other technology vendors.
The managed services contract covers remote ATM Monitoring, Incident Management and Help Desk support for TSB’s branch partners, and Second Line Maintenance 24 x 7 to ensure high availability of the bank’s self-service channel.
NCR manages the service performance and provides reporting and analytics on all incidents and service calls for a continuous improvement of the service delivery.
As part of TSB’s move from its current platform, which it rents from Lloyds Banking Group, TSB was looking to renew its services contract.
TSB was impressed during a visit to NCR’s Services Operation Center in Belgrade, Serbia. Combined with NCR’s services team in the UK, NCR convinced TSB Bank that NCR was the right partner to help them in their transformation process.
“TSB’s high-tech transformation is gathering pace. Our move to the new system will make us more responsive, agile and innovative, which will accelerate our mission to make banking better for all UK customers,” said Mike Corran, TSB Procurement and Property Director.
NCR is delivering services to financial, retail and hospitality customers. NCR has over 20,000 service professionals, including 13,000 Customer Engineers, with a presence in 180 countries. NCR resolves 3 million service requests remotely each year, avoiding the need for on-site service dispatch.
Mark Vigoroso, vice president, Product Management & Technology, NCR Services, said that NCR’s managed services help financial institutions make the best use of their available resources to provide high availability of their ATM network and deliver a consistent customer experience.