Infotech Lead America: Continuum and cloud provider LogMeIn will bring on-demand remote support for smartphones, tablets, PCs and Macs to Continuum’s RMM platform.
Continuum, a provider of remote monitoring and management (RMM) and business continuity solutions, will offer LogMeIn Rescue, LogMeIn’s remote support offering, to Continuum partners, from November 2012.
Web-based remote support tool LogMeIn Rescue is used by help desk professionals, service providers and mobile operators worldwide.
“LogMeIn is the preferred choice for remote support technology among our partners, and we are excited to offer this proven solution, which rounds out our remote access capabilities,” said Dee Zepf, vice president of product management and technical services at Continuum.
LogMeIn Rescue is designed to combine remote control, chat, diagnostic, and device configuration capabilities, enabling a technician to fix common device issues with a web or mobile connection.
Rescue provides agentless, on-demand support for smartphones (Android, iPhone, Blackberry, Symbian, Windows Mobile), tablets (Android, iPad), as well as Windows PCs and Macs through a single tool.
“Continuum’s RMM offering and LogMeIn’s remote access and remote support products continue to provide a winning combination for MSPs seeking the power of a robust managed services platform and the flexibility of accessing, supporting and managing a variety of devices,” said Seth Shaw, SVP Sales for LogMeIn.
According to a recent news report in InfotechLead.com, LogMeIn has introduced new versions of its LogMeIn Rescue and BoldChat offerings. The new offerings will help customer care agents improve customer satisfaction through timely, effective engagement, service, and support across multiple mobile and online channels.