LogMeIn Rescue update encourages BYOD through remote access for troubleshooting


Infotech Lead India: LogMeIn has introduced a new update for LogMeIn Rescue that provides over-the-air (OTA) capabilities for configuring, diagnosing, troubleshooting, and when necessary, remote controlling the world’s most popular Android smartphones and tablets.

The capabilities work in conjunction with a free, downloadable app in the Google Play market.

With this new release, IT professionals or service providers can use Rescue without pre-installing software on devices. Rescue works on any Samsung, HTC, Motorola, and Sony Android device running Android OS version 4.0 or higher, including popular Android models, like Samsung’s Galaxy SIII and Note 2, the HTC One series, Motorola’s Razr series, and Sony’s Xperia line.

LogMeIn Rescue is used by customer service and support staff at more than 50 of the world’s leading telecom companies and thousands of the most demanding helpdesks. Once called for assistance, helpdesk technicians can simply ask a user to download the Rescue app in the Google Play market, prompt the user for permission to access their device and then remotely configure, diagnose and troubleshoot millions of smartphones, tablets, PCs and Macs, as if the device were in their hands.

With remote access to the device, helpdesk technicians can pull system information to diagnose the health of a device, push configuration settings like email, WiFi & APN settings and transfer files to and from a device as needed.

LogMeIn Rescue’s support for devices makes them ideal for bring-your-own-device (BYOD) work environments. It also offers mass support for Android devices entering the workplace. Virtually any IT professional, managed service provider (MSP) or operator can now add remote support of the world’s most popular mobile operating system to their overall helpdesk services.

Read the latest updates from  Mobile World Congress 2013

All of the new capabilities are currently available to Rescue customers with mobile licenses, enabling support for iOS, BlackBerry, Symbian and Windows Mobile devices.

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