Karnataka Bank outsources additional ATM management to FIS

Infotech Lead India: Karnataka Bank has tapped FIS for managing additional ATMs.

FIS, a provider of banking and payments technology, did not disclose financial details of the outsourcing deal and the number of ATMs it will be managing for Karnataka Bank.

The company already has a contract for outsourced ATM management and debit card processing with Karnataka Bank that currently operates 550 branches.

Once the two new ATM projects are implemented, FIS will manage 11,000 ATMs across India.

Recently, State Bank of India (SBI) selected NCR to deploy 600 NCR SelfServ 32 Intelligent Cash Deposit ATMs across India. NCR had claimed that this order is the country’s largest single order for cash deposit ATMs. The adoption of NCR SelfServ intelligent deposit ATMs enables SBI to reduce long queues at its branch.

By outsourcing their ATM management to FIS, Karnataka Bank will focus on its core business expansion and customer service initiatives – allowing for more rapid growth while ensuring its customers have a high-quality, reliable ATM service.

FIS will be responsible for site preparation and implementation of ATMs, transaction switching, cash management and post-implementation services that include preventive maintenance, caretaker services, help desk and operational monitoring.

FIS operates two of India’s four interbank ATM switching networks and provides an outsourcing service for many of India’s largest banks. India is a strategic growth market for FIS and the company is making significant investments in both in-country infrastructure and employees to support the continued success of the business.

Raja Gopalakrishnan, group managing director – Asia, FIS, said: “By outsourcing the management of its ATM estate to FIS, Karnataka Bank can release vital capital to redeploy on core activities, increase operational efficiencies, provide better service to its customers and insulate itself from technology obsolescence.”

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