James Cook University Singapore is witnessing a significant increase in enrollment as students opt for academically robust programs in business, tourism and hospitality, aquaculture, information technology, and education.
In response to the growing demand for a flexible learning environment that seamlessly blends face-to-face and digital instruction, JCU Singapore has undertaken a substantial campus network upgrade. Collaborating with Juniper Networks, a leading provider of networking solutions, the university has embraced AI-driven networking to enhance blended learning and elevate digital experiences on its campus.
Challenges posed by the COVID-19 pandemic prompted the university to conduct over 60,000 online learning and teaching sessions.
The deployment involved the implementation of Juniper AP43 and AP63 Wireless Access Pointsacross various facilities, including lecture and seminar rooms, libraries, labs, aquaculture research centers, and sports facilities. This approach ensures high-speed wireless coverage across the entire campus.
The heart of this digital transformation lies in the deployment of Juniper Mist AI-driven networking. JCU Singapore has integrated Juniper Mist’s advanced network solutions, including the AP43 and AP63 wireless access points for Wi-Fi 6 connectivity, and EX4400 Switches for the campus core and access networks. These components work in tandem with the Juniper Mist cloud platform, driven by Mist AI, ensuring optimized network user experiences.
The Juniper Mist Wi-Fi Assurance and Wired Assurance cloud services contribute to predictable, reliable, and measurable connectivity. The Marvis Virtual Network Assistant simplifies troubleshooting through plain-conversation queries, network insights, and automated actions.
The AI-driven network enhances wireless experiences for students and faculty and provides automated troubleshooting, analytics, and optimization. The implementation of Juniper Mist Wi-Fi Assurance allows the IT team to swiftly resolve Wi-Fi issues by pinpointing their source, ensuring an optimal experience for users.
Looking ahead, JCU Singapore plans to explore the upgrade of its existing Juniper switches, with considerations for utilizing Juniper’s Indoor Location Services to develop a campus navigation app. These advancements align with the university’s commitment to redefining the campus experience to better cater to the needs and preferences of its students, staff, and guests.
Abdul Samathu, Assistant Manager of Information and Communications Technology at JCU Singapore, stated, “We wanted the best network solution to support our students’ learning and research. We determined that a cloud-managed, AI-driven network would deliver the best digital experience on campus.”
Looking ahead, JCU Singapore envisions utilizing Juniper’s adaptable solutions for innovative projects, such as a wayfinding application to help visitors and new students navigate the campus. This mobile app will tap into Juniper Mist Indoor Location Services, utilizing Juniper’s patented virtual Bluetooth LE (vBLE) technology in access points to deliver optimal location accuracy across the campus.
Juniper’s AI-driven solutions were key to helping us undergo a smooth transformation, enabling our IT team to seamlessly upgrade our network and provide a dependable high-speed wireless campus experience,” Abdul Samathu, Assistant Manager, ICT, James Cook University, said.
“Technology, in particular AI, is leading the transformation of education, reshaping the way universities operate. With our AI-driven solutions, we are committed to empowering the university to achieve a revitalized blended learning program for its students, all while enhancing the digital experience for everyone across its campus,” Perry Sui, Area Vice President, ASEAN & Taiwan, Juniper Networks, said.