IBM signs IT infrastructure deal with Max Healthcare

Indian hospital chain Max Healthcare has selected IBM’s Mobile Client Care solution to transform and personalize its IT infrastructure.

IBM will assist Max to provide a multi-channel user experience across end user devices covering all touch points like registration, lab services, pharmacy, etc. to its patients.

Better patient care services, enhancement in employee productivity and improvement in customer support experience while reduction in operational costs will be the main benefits by deploying the IBM solutions.

Max Healthcare, which has over 2600 beds, 2300 doctors and 13 hospitals across several states in India, will use IBM’s solution to move from legacy IT systems to learning systems helping Max deliver a consistent, superior user experience for its employees.

“Access to data, insights and expertise will free up the time our employees spend on resolving desk-side IT issues, empowering them to proactively mitigate the impact of any technology related issue, improving response time and thus ultimately helping our doctors deliver improved patient services,” said Sumit Puri, chief information officer (CIO) of Max Healthcare.

IBM’s analytical tools will help Max Healthcare identify trending issues to reduce the volume of IT incidents by 10 percent to 15 percent in the first year. Insights based on correlation of data will help predict situations to improve IT incident resolution.

“With a combination of IBM mobility services and advanced analytics, Max will be able to create a robust, scalable infrastructure and focus on delivering greater value to its patients in India,” said Ajay Mittal, director, Infrastructure Services, Global Technology Services, IBM India.