Lufthansa Group introduced a new mobile offering for employees, powered by IBM MobileFirst for iOS to transform the airline’s ground operations and boost customer service.
With a digital business assistant Manage Gates for iPhone, flight managers are equipped with up-to-date critical information to help ensure safe and on-time travel for Lufthansa passengers.
Traditionally, Lufthansa flight managers had to login to multiple systems numerous times a day to access information about flight assignments.
Using Manage Gates, Lufthansa supervisors will now have access to relevant, real-time information, making them independent from a stationary workplace to interact and connect with passengers.
Flight managers can react more promptly to specific challenging situations such as current booking and boarding status, baggage status, inbound flights, aircraft and crew rotation.
Lufthansa began rolling out Manage Gates in February 2017 with full deployment to 290 Flight Managers to be completed by June 2017.
“The always-connected employee is managing a lot and has come to expect the same mobile tools used in personal life, as on the job,” said Mirco Bharpalania, Director Ground Operations IT, Lufthansa. “With the help of IBM we are transforming where and how we can access information to accommodate our guests from anywhere inside the airport.”
