IBM in $300 mn tech service deal with Emirates Airline

Emirates Airline and IBM
Enterprise IT vendor IBM announced a 10-year technology services agreement worth $300 million with Emirates Airline.

IBM will provide IT Infrastructure delivered as a service, allowing the airline to improve efficiency on its passenger support systems and functions.

Managed services for the IBM mainframe and storage will help Emirates encrypt data in near real-time.  The platform allows the airline to build new apps that will support the API Economy – a commercial exchange of business functions, capabilities, or competencies as services packaged in APIs.

Emirates also collaborated with IBM earlier this year to enhance its Passenger Service System (PSS). IBM technology and services will allow Emirates to re-design its business processes and streamline airport operations.

By moving its IT Infrastructure delivery into a managed services model, the airline will benefit from improved business application performance, resilience, scalability, an agile service delivery model, and significant operational savings.

Emirates has run its ticketing and reservations system on the IBM mainframe for more than 30 years.

On top of this, IBM’s z Systems is the foundation for all of the airline’s mission critical data and transactions. IBM said z Systems technology has enabled Emirates Airline to process real-time business transactions including flight reservations, inventory, check-in, ticketing, and flight information.