Enterprise telephony market down in 3Q12, UC applications sweet spot, says Infonetics Research

Infotech Lead U.S: In 3Q12 global enterprise PBX market (TDM, hybrid, and pure IP PBXs) is up 2.8 percent from the previous quarter but down 5.6 percent from the year-ago 3rd quarter, due to continued softness in EMEA, says a recent research from Infonetics Research.

Cisco IP PBX

The vendor market share standings and forecasts from its 3rd quarter 2012 (3Q12) Enterprise Unified Communications, VoIP, and TDM Equipment report, says, “Quarterly year-over-year declines continue as businesses push out spending where existing telephony solutions still get the job done.”

Revenue is declining at a faster rate than shipments: for the first time, the average revenue per PBX line slipped below $200.

Cisco is the PBX/KTS revenue market share leader for a 5th consecutive quarter.

“This has been a tough year for the enterprise telephony market,” says Diane Myers, principal analyst for VoIP, UC, and IMS at Infonetics Research. “Quarterly year-over-year declines continue as businesses push out spending where existing telephony solutions still get the job done.”

Myers continues: “That said, UC applications have been a real sweet spot. The demand for tools that aid employee productivity and flexibility is fueling growth in this segment, and Microsoft’s Lync has been the primary beneficiary, enjoying over 40 percent sequential growth in the third quarter.”

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