Dimension Data power SBI’s digital branches

Dimension Data has enabled SBI with 60 digital branches — sbiINTOUCH — across India.
Dimension Data, a $8 billion global technology integrator and managed services provider, has implemented the solution in the sbiINTOUCH branches spread across 21 states and 60 sites.

SBI’s digital branches are situated in Ahmedabad, Bangalore, Mumbai, Delhi, Indore, Shimla, Pune and Patna, to name a few. Digital branches have technology capabilities in the areas of telepresence, collaboration and customer experience.

Dimension Data’s IT engineers have set up digital branches and enabled SBI to create a virtual pool of experts and specialists, co-located in strategic centres or dispersed across the organisation. SBI’s users will benefit from an immersive audio and visual experience and they can print, scan and share the document using touchscreen controls.

SBI does over 16 crore transactions per day. SBI has 25,000 branches and over 730 million customers.

“The solution will help make banking a lot more personalised for SBI’s customers with a superior virtual non-transactional banking experience,” Mrutyunjay Mahapatra, deputy managing director and CIO of SBI.

“This technology rides seamlessly on state of the art nationwide digital infrastructure that we manage for the Bank,” said Kiran Bhagwanani, CEO – South Asia, Japan and New Zealand at Dimension Data.