Delta Air Lines signs new IT infrastructure deal with Kyndryl

Kyndryl, the world’s largest IT infrastructure services provider, announced a 5-year agreement with Delta Air Lines to enhance IT resiliency and scalability.
Infrastructure service provider KyndrylKyndryl, as part of the extended agreement, will help Delta run the core systems that power the airline’s essential operations, including crew rostering and scheduling, as well as the system that supports Delta’s maintenance documentation process.

Kyndryl did not reveal the financial details of the IT deal with Delta Air Lines. Kyndryl has reported revenues of $4.3 billion (–6 percent) during the October-December quarter of 2022.  Kyndryl has raised its revenue outlook for its fiscal year beginning April 1, 2022 and ending March 31, 2023 to $16.8-$17 billion.

Kyndryl also supports Delta’s major customer relations and loyalty programs and Delta’s software for rebooking passengers from cancelled flights. Delta relies on IT infrastructure for managing more than 4,000 daily flights across its global network, said Rahul Samant, Chief Information Officer of Delta Air Lines.

Amy Salcido, President of Kyndryl U.S., said: “Through our nearly 20 years of trusted collaboration, the Kyndryl team has a deep understanding of Delta’s business, and we are committed to helping them stay one step ahead and deliver the best possible air travel experiences.”

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