Cisco has started offering new services and capabilities for the Cisco Unified Communications Manager platform.
The services and capabilities part of Cisco Unified Communications Release 9.0 address IT managers’ challenges.
“We’ve relied on Cisco Unified Communications for several years, and this latest version brings several updates that answer pressing business needs: voice traffic has increased exponentially on our network—especially during peak times when applications are due for enrollment and financial aid. Native queuing gives us a way to automate the handling of those spikes in call activity,” said Nick Ciesinski, network architect, University of Wisconsin.
“Enterprise IT managers want to address user demands for access to collaborative technologies on a variety of devices. At the same time, resellers are looking to enable IT managers to maximize the value of existing investments while they transition to next-generation collaboration technologies. Cisco UC Release 9.0 does all of this,” said Thomas Wyatt, vice president and general manager, Cisco.
Extend and Connect works with Cisco Jabber to bring any third-party phone—including phones at hotels, airports, convention centers—into the Cisco UC environment.
UC Release 9.0 delivers better bandwidth management via a built-in implementation of Call Admission Control (CAC). CAC creates a logical view of the network so the system can dynamically update traffic management across clusters and locations to help ensure optimal call quality, even during peak usage periods.
“Additionally, video is becoming increasingly important on our campuses, and URI dialing will ease the process of placing such calls. Plus the centralized license management will save time and effort,” Ciesinski added.
With this release, the recently announced Cisco TelePresence TX9000 joins other telepresence endpoints (including C-Series codecs and the SX, MX, EX, VX and Profile Series including C-Series codecs and SX, MX, EX, VX, Profile, 3000, 1300, 1100 and 500 Series) that are also registered to and managed by Cisco Unified Communications Manager.
Cisco UC Release 9.0 supports both legacy as well as future URI-based systems and will further simplify the use of video technologies such as TelePresence.
Cisco UC Release 9.0 contains many features that help businesses implement and manage contact center solutions.
Cisco UC Release 9.0 also supports native call queuing, so in-bound callers and groups of callers can be automatically put on hold and properly routed into a queue and given custom greetings and announcements. One Button to Record is also a new feature, allowing users to start or stop call recording directly from an endpoint. Customers can configure One Button to Record to comply with local call-recording regulations (e.g., to notify all parties that call recording is in progress).
Availability of Cisco UC Release 9.0 is targeted for Q3 CY 2012. Extend and Connect functionality requires both UC Release 9.0 as well as Cisco Jabber 9.1. Cisco Jabber 9.1 is scheduled to be available in Q4 CY 2012.