Bank Simpanan Nasional (BSN) is deploying Virtual Teller Machines (VTM) across 31 branches — built on Cisco Unified Communication and Cisco Unified Computing platforms.
“VTM balances the work load between branches, enabling customers in busy branches to perform transactions assisted by tellers in less busy branches nationwide,” said Datuk Adinan Maning, chief executive of Bank Simpanan Nasional.
Each BSN branch will deploy three VTM machines to increase bank productivity, enhance efficiency of their organization and the efficiency of service to customers.
These self-service kiosks will be supported by 450 virtual teller agents to assist their colleagues at branches that have higher customer traffic.
The VTMs installed at BSN branches have highly secure features including encrypted electronic signature, thumb print verification, and card identification to ensure customers are protected.
VTMs are built on the Cisco Business Edition 7000 unified communications platform that includes voice over Internet Protocol (IP), video through Telepresence with Cisco DX 650 and Cisco Jabber for chat functionality and presence.
BSN is investing RM30 million to roll out the VTM that provides more than 80 percent of counter services. In the near future, the VTMs will also be offering additional services including Account Opening and Debit Card, Customer Information Management and Bills Payment. The VTMs may also allow extended banking hours with the placement of VTMs at public locations.
BSN customers will be able to use the new banking service in 31 branches, with 93 VTMs serving customers from December 2, 2015.
More than 700 million consumers currently use digital banking across Asia, according to McKinsey.
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