Byram Healthcare, a supplier of disposable medical products, has tapped Avaya to enhance its customer experience.
To handle the next level of growth, Byram Healthcare has used Avaya Networking to get the gigabit capacity in the data center and 100Base-T at the edge network to connect 26 locations across the US, including 19 contact centers.
Byram Healthcare, which handles approximately 300,000 calls from its own customers per month, has added Avaya Unified Communications and Contact Center solutions in order to expand and improve customer service.
A Mediq Direct Company, Byram Healthcare is headquartered in WhitePlains, New York and has locations across the United States.
Byram Healthcare operates multiple contact centers staffed by 600 agents who receive millions of calls received annually. In addition, the US-based company has seven therapeutic product categories with several customer service functions.
The Avaya Contact Center provides the speed, flexibility and level of integration that enables all the moving parts to work together efficiently, including the integration with the company’s ERP system.
From Avaya solutions:
# Substantial savings on equipment, software and staff time
# High network reliability and scalability
# Ease of management
# Extensive self-service capabilities (via IVR)
# Agile agent functionality and greater productivity
# Enhanced supervisor capabilities
# Comprehensive reporting
# Extended contact center hours
# Business continuity during emergencies
# Significantly lower wait and transfer times
# Optimized customer experience
# Contact center is a vital revenue-driving asset
Avaya networking, VoIP telecommunications, contact center technologies, and IVR functionality helps Byram Healthcare to deliver effective customer service and revenue generation for business.
“We set out to find an effective and cost-efficient contact center solution to help us provide a high-quality customer experience, ensure the revenue flow, optimize productivity, and improve our capital and operating costs,” said Nick Piecora, CIO of Byram Healthcare.
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