Boulder Falls Inn uses Avaya to transform guest experience


Avaya in a trade event
The Boulder Falls Inn, a hospitality business player, is using an Avaya IP Office platform and a Wireless LAN to provide efficient guest experience.

The Best Western Premier Boulder Falls Inn is located on the campus of a recently built medical school in rural Lebanon, OR.

It has 84 guest rooms, a highly-rated restaurant, 12,000 square feet of conference space and it employs 110 people.

The hotel’s guests range from university and healthcare related visitors to conference attendees and leisure travelers.

Boulder Falls Inn wants to provide the best service possible to develop repeat customers.

The Avaya IP Office Platform and Wi-Fi systems help the Inn maintain a positive view among guests and staff alike.

These solutions enable fast, worry-free implementation and ongoing management with the inn’s IT infrastructure.

Further, these solutions offer seamless integration with Opera, the hotel’s property management system.

Nia Ridley, General Manager, Boulder Falls said, “We knew the phone and Wi-Fi systems were critically important, but we were moving so quickly that other issues took precedence over the phones and wireless. That turned out to be the one thing we never had to worry about because our contractor 10D quietly came onboard with Avaya and made magic happen. When we opened, we didn’t have any issues.”