Blue Assistance selects Accenture to provide back office and IT services

Infotech Lead America: Blue Assistance has selected Accenture to provide back office and IT services.

The multi-year agreement is designed to help support and expand its health insurance assistance services business in Italy.

Blue Assistance is a subsidiary of Reale Mutua Assicurazioni Group, the largest Italian mutual insurer.

Accenture will manage back office and contact center operations for Blue Assistance, including administrative processes such as policyholder account set-up and data entry for claims settlement and supplier payment processes.

In addition, Accenture will also provide development, implementation and ongoing maintenance services for Blue Assistance’s IT applications that support these operations.

The two companies have also signed a multi-year collaboration agreement to jointly promote Blue Assistance’s new offering – FullCare – High Quality Assistance – which administers health care assistance services for insurers and other companies.

Under the collaboration agreement, Blue Assistance and Accenture will establish sales and support teams with members from both companies to jointly promote health care assistance services to insurers, health funds, mutual aid societies and other companies.

The new offering leverages Accenture’s leading service capabilities in the pension funds market in Italy and Blue Assistance’s extensive experience in health care assistance services, to deliver enhanced health care services and better address the needs of the Italian market.

Luca Filippone, Blue Assistance’s Managing Director, said: “We combined the expertise and distinctive characteristics of both Accenture and Blue Assistance to achieve a shared strategic and commercial approach in the health services and assistance market.”


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