The modern business landscape has dynamically changed the concept of customer management. Today, enterprises seek the help of technologies to engage with their customers and to keep them informed about business offers.
BluCurrent Credit Union, the largest credit union of Missouri, deployed a Vidyo-enabled customer engagement solution.
The visual communication and collaboration expert says this move is allowing BluCurrent to offer their customers personalized video interactions with offsite banking agents.
The VidyoWorks software platform allows financial services institutions, like BluCurrent, to provide high-touch, face-to-face customer service with embedded video communication.
The integration of Vidyo’s flexible APIs allows BluCurrent to integrate video communications with an already existing customer queuing algorithm.
By installing video-enabled, private banking capabilities in each of BluCurrent’s three physical branches, the credit union has centralized key banking services through one main operations center called the Member Experience Center.
“Video banking services are today being embraced by financial institutions and their customers across the world,” said Eran Westman, Vidyo’s CEO.
According to BluCurrent, since the video-enabled solution was initiated, the Credit Union’s cross sales of banking products have increased by 20 percent.
In addition, when surveyed, BluCurrent members who have used the system, rate it 4.5 out of a possible 5, and 93 percent say that they would recommend it to someone else.
Earlier in June, Medical University of South Carolina selected Vidyo integrated with Epic to enable high quality telehealth visits in electronic health record portals.
