Bell and Howell, a provider of solutions and services for paper-based and digital messaging, has become a national service provider of Mutoh America under a service agreement.
Under the new partnership, Bell and Howell will provide field support to Mutoh America’s warranty and extended-warranty customers in the continental United States.
Additionally, Bell and Howell will be supporting time and materials customers with parts and labor.
Mutoh America is a manufacturer and distributor of wide-format printers.
“We selected Bell and Howell as our national service provider based on their reputation and their demonstrated success and experience servicing equipment in a wide range of industries,” said Mike Bisson, director of service at Mutoh.
In order to expand the scope of the company’s core business, Bell and Howell has been partnering with several companies in the U.S.
“Our service organization consistently earns the highest marks for customer satisfaction, which is one of the things that sets us apart from our competition. We are very pleased to support Mutoh in extending the value of their high-quality systems with rapid service and complete problem resolution,” said Peter Dutka, executive director of business development and services marketing for Bell and Howell.
The company claims that its North American field service organization is one of the largest in the industry, which is being supported by a live, U.S.-based, 7×24 call center, Technical Assistance Center, Command Center for service escalation, and proprietary tools.