Avaya adds new consulting services to boost collaboration solutions

Avaya announced new consulting services to provide enterprises with a strategic, operational plan for utilizing their collaboration solutions.

The new consulting services address technologies impacting enterprise communications today — including cloud solutions, Session Initiation Protocol (SIP) technologies, network security and self-service automation — and help remove the complexity and minimize the risk associated with adopting advanced collaboration for improved business results.

The new consulting offers are Cloud Transformation Services and Continuous Performance Services.

The consulting offers are delivered by Avaya Professional Services, an organization backed by 1,500 specialists. The Avaya Cloud Transformation Services and Avaya Continuous Performance Services are available now globally.

Demand is high for cloud-based services, with 47 percent of businesses planning deployment or evaluating their cloud communications strategic options, according to Avaya research.

“The new Avaya Consulting Services offers are an extension of our expertise in collaboration and customer experience, and will provide companies with ongoing guidance and strategic insight to address the many challenges in deploying and optimizing communications,” said Seth Frank, global vice president, Avaya Professional Services.

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