The program offers voice support for Lync customers similar to other PBX customer offerings.
The support also enables to provide assistance with third party technologies associated with Lync like Microsoft Exchange, Microsoft Active Directory, carrier support, telephony and Lync-related network equipment.
Aspect claims that the Premier Support for Microsoft Lync maximizes the value of Lync investments by helping organizations maintain and deliver peak performance of their enterprise Lync solution.
Aspect is looking at serving as the single point of contact for assistance with Lync issues for instant messenger, desktop sharing, conferencing and Lync video in the contact center and throughout the enterprise.
“Aspect Premier Support for Microsoft Lync further demonstrates that Aspect is a trusted and leading partner for Microsoft as we are the first to provide both contact center and Lync enterprise voice support in the marketplace,” said Manish Chandak, vice president of Professional Services, Aspect.
62 percent of Forrester’s survey respondents reported that their business users are actively using UC. Even in today’s challenging economic environment — 44 percent said that implementing or expanding UC in the next 12 months is a critical or high priority.
Many IT organizations struggle with supporting the full UC (voice, video, instant messaging, and conferencing).
Aspect Premier Support for Microsoft Lync customers get product troubleshooting and resolution management as well as Aspect’s tracking and case management system.
Aspect will deliver Microsoft Lync support when needed, as well as having direct access to Microsoft for engineering and product related issues.
“It’s great to see Aspect offer support for our Lync customers. We value the expertise Aspect brings to creating solutions that work with Lync,” said Ashima Singhal, group partner and channel manager for Lync at Microsoft.