Global power and automation company ABB is using Riverbed SteelCentral solutions and Riverbed Professional Services to ensure the peak performance of applications.
Riverbed provides visibility into a murky hybrid enterprise IT environment to slash troubleshooting time per week from 16 hours to 1 hour.
ABB’s in-house IT team uses SteelCentral Web Analyzer to track key web-application performance metrics, analyze web-application behavior, and to detect problems early.
The ABB IT team also uses Riverbed Professional Services for providing consulting services to resolve enterprise IT performance problems, which can be prevalent in a hybrid enterprise IT environment featuring cloud, SaaS, and on-premises applications delivered across both private and public networks.
“Our business leaders tell me that an outage can cost their business $1,000,000 a day. When an application running over a network performs poorly, the network usually gets the blame. For us, the network is not the cause 80 to 90 percent of the time, but it is the first thing people point to,” said Michael Kerkau, ABB’s network infrastructure and operations manager.
Kerkau spent up to 40 percent of his time looking for clues to convince applications owners that the inefficiencies were more typically found in the configurations of the servers, firewalls, or in the applications themselves.
Kerkau used to spend up to 16 hours a week troubleshooting application performance problems. With Web Analyzer, he spends about an hour a week because he can pinpoint the problem and show the details to the technical experts. Kerkau is spreading the use of Web Analyzer throughout the organization.